Frequently Asked Questions
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FAQ - News

April 11, 2017
10:00 AM Eastern
Why can't I find my store?
Last modified - April 11, 2017
11:14 AM Eastern

This is getting to be a more common question, and the answer isn't as simple as I'd like it to be.

The stores that are ranked come from the TpT pages that generate rank on a minute-by-minute basis. This is where gets all of its data from.

However, starting in late 2015, TpT limited the number of pages that it returns to 1000, meaning that I can only determine the ranks of the top 50,000 sellers. With more than 120,000 sellers on the site, this means that less than 50% of all the stores are actually ranked.

This means that if you can't find your store, it's probably because you haven't sold enough to have reached the top 50,000 sellers.

And, no, I don't know what the cut-off of total sales has to be to reach the top 50,000.

Right now, if your store has never been in the rankings, then I actually don't even know your store exists. It's against the terms of use on TpT to actually "scrape" all the seller's information from their home pages, and I try to be a good citizen of the web.

I am working on a way to get all the store names into the system without violating TpT's rules, but it's still going to be a while.
April 11, 2017
10:01 AM Eastern
How do you calculate rank?
Last modified - April 11, 2017
12:16 PM Eastern

The ranking is based solely on total sales, and I actually don't calculate it.

The ranks are grabbed from the TpT website, where they actually provide all of this ranking information... but in a terrible form, namely it's just a series of pages in all-time rank order, from #1 to #50,000, with 50 names per page.

There's no search feature, and no way to know where to find yourself. And, no, I don't mean in that 60's hippie way either.

So, what this site does is, once per day (at 4:30AM GMT if you care), it goes to the TpT site and reads all 1,000 pages and stores the rank data (along with seller details) for that day. This means we've stored tens of millions of rank records, and the number grows by 50,000 every day, or 1.5 million every month.

Since this is public data, the actual sales amounts isn't a part of that information. I don't know how much people have earned, and I have no way to get that data, which is just as well, since that's really none of my business, and I don't want to know it anyway.
April 11, 2017
10:02 AM Eastern
How up-to-date is the data?
Last modified - April 11, 2017
12:29 PM Eastern

The data is updated every night (at 4:30AM GMT if you must know) and is captured every single day.

In the upper right-hand corner of the screen you'll see this little box:

This tells you the last time the data was loaded successfully -- in this case April 11th -- and how many sellers out of a possible 50,000 were found. In this case 49,952. That means there were 48 records that weren't found.


Well, that's a tricky question and has to do with the interaction of how TpT generates those pages, and how we "scrape" those pages from TpT. In simple terms... it's really hard to do and get every single record.

But, if we don't happen to get your record today -- have no fear -- we'll use yesterday's ranking for you from the database.

So, basically, this has been a long-winded explanation that, at most, the data is about a day old.
April 11, 2017
12:00 PM Eastern
How come my state rank never seems to change?
Last modified - April 11, 2017
12:38 PM Eastern

State rank is based on the sellers within your state, and their world-wide ranking. This is reflected in the column on the state ranking page called "overall rank". State ranks rarely change because you are competing against other active sellers.

So, for example, if you are the #126 seller in your state and, at the same time, you are the #7870 seller world-wide. The #125 seller in your state is at #7750 worldwide. That means you need to move up 120 slots in the world-wide ranking to move up one slot in the state rankings.

Now, at the same time, everyone around you is also trying to sell things, so moving up in overall ranks can sometimes be a slow process. And the higher you go in the overall rankings, the less people move around. As I tell my wife, "The air is thin up there..."

There is also the issue that there can sometimes be large gaps between people in your state. For example, the gap between #112 and #111 might be only 5 slots, but the gap from #111 to #110 could be nearly 400. This can cause long periods of "Nothing is happening!" in the state ranking.

But, as long as you're moving up in the overall rank, you will continue to move up in the state ranking. The higher you move, the slower the change in state rank will be.

Don't worry, just keep selling and watching your numbers tick by on the overall chart, and the state chart will take care of itself.
April 11, 2017
01:30 PM Eastern
Do you actually read the feedback?
Last modified - April 11, 2017
01:32 PM Eastern

Yes, I actually, personally, read every single one of the feedback comments.

If you ask me a question, I will try to get back to you within 24 hours with an answer. I'm not always perfect at this, as I have a "real job" that already takes about 25 hours of every day (ask my wife) but I do try.

Sometimes I'll even respond when you just give me a comment.

Oh, and Brittany reads them too. We both get every feedback message.
April 11, 2017
01:32 PM Eastern
But I asked you a question, and you didn't answer!
Last modified - April 11, 2017
01:44 PM Eastern

Actually, I do answer all the questions...


...when you don't include an email to return it to.

In the feedback form, you have to enter your email address, or I can't respond to you.

Well, being the uber-geeky computer nerd that I am, I could probably use your IP address to go back into the logs and determine which seller name you looked up, then use that to cross-reference the store on TpT, then use that to get your blog page and then use that to find your twitter handle, and use that to respond...

...but apparently, that's considered creepy.

So if you want a response, include an email address.
December 12, 2017
04:45 AM Eastern
My rank page says my State rank is "X" but when I go to the State list, I'm not there at all!
Last modified - December 12, 2017
11:47 AM Eastern

This happens because of how ranks are "scraped" from the TpT website. Every night (around 1AM Eastern Time) I scrape all 1000 pages of the ranking site on TpT's web site.

This takes about half an hour. While that happens, TpT is still busy handling business, and sometimes people move from page to page when that happens.

In this case, you happened to be on page, say 81 when I read page 80, and then, before I could read page 81, you moved up to page 80. That's why, up in the top right corner, you see the count of the number of ranks I actually found out of 50,000 possible. For example, today it's 49969. That means that 31 people are missing from the rankings today, so 31 people would have this problem.

That means that, for today, you didn't get a rank in the system. Now, the main ranking page deals with this by looking for you by the most recent date for which you have a rank entry. So, it will take yesterday's rank and plug it into the page. Then, when it tells you what your state rank is, it simply counts all the people in your state with a lower world ranking than you.

But the state list is generated by getting everyone in your state with rankings for today, so in that case, you don't appear at all, because I got no rankings for you.

I know, it's annoying, but I'm doing the best I can. The new system I'm working on actually looks for these gaps in ranking and correctly re-inserts you where you should be, so there's never a time where you won't have a rank for today. But, the new system is still not ready to go. Sorry about that.
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